14-day full-refund window
You can request a full refund of your first paid Jotikin subscription purchase within 14 days of that purchase. Your 14-day card-free trial is separate and does not reduce this refund window.
How to request a refund
Email support@jotikin.com with your account email and Paddle transaction or receipt reference. State that you are requesting a subscription refund. Do not send card details or passwords. You can also use the support link on your Paddle receipt.
Payment processing
Paddle processes Jotikin subscription payments and applicable refunds. Approved refunds are returned through the original payment method. The time taken to appear depends on Paddle, the payment method and your bank.
Cancellation and access
Subscriptions renew until cancelled. Cancellation normally takes effect at the end of your paid billing period and stops future renewals. Cancellation alone is not a refund request. A refund may end paid access earlier, so export any records you need before requesting it.
Mistaken purchases and renewals
Genuine mistaken purchases or renewals are also eligible for a full refund when requested within 14 days of the relevant payment. The first-purchase refund guarantee above does not require you to prove a mistake.
Other requests
Later suitability requests are reviewed individually, including unused paid subscription time. Contact us about duplicate charges or billing errors. These commitments do not limit any rights or remedies you have under applicable law or any applicable Paddle buyer terms.
Scope
This policy covers subscriptions to Jotikin. It does not cover payments made to tradespeople for their work, goods or services. Those payments are separate from the Jotikin subscription.
Read our Terms of Service and Privacy Policy.